Refund policy

Refunds & Replacements Policy

Last Updated: January 1, 2026

At Hyvia Health, your satisfaction matters to us. Due to the consumable nature of our products and strict food and safety standards, we have specific policies regarding refunds, returns, and replacements. Please review the information below before placing an order.

No Returns

Because our products are consumable and/or subject to food and consumer safety regulations, we do not accept returns under any circumstances.

Once an order has shipped, products must not be sent back to us. Returned consumable items cannot be resold, restocked, or reused for safety reasons.

Refunds (No Return Required)

We offer refunds without requiring a return in qualifying situations reported within 30 days of delivery, including:

  • You received the incorrect product

  • Your item arrived damaged or defective

  • Your order was lost in transit

  • There is a verified issue with your order caused by us or the shipping carrier

Refund eligibility is reviewed on a case-by-case basis and approved at our discretion.

Approved refunds will be issued to the original payment method used at checkout.

Free Replacements (Preferred Resolution)

In many cases, we will resolve eligible issues by providing a free replacement instead of a refund.

If a replacement is approved:

  • Do not return the original product

  • A replacement will be shipped at no additional cost

  • Replacements are sent to the original delivery address unless otherwise arranged

How to Request a Refund or Replacement

To request a refund or free replacement, please contact us within 30 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged, defective, or incorrect item (if applicable)

📧 info@hyviahealth.com

Requests submitted after 30 days from delivery may not be eligible.

Non-Refundable Situations

Refunds or replacements will not be issued for:

  • Orders delayed due to incorrect or incomplete shipping information provided at checkout

  • Minor packaging variations that do not affect product safety or functionality

  • Personal preference, taste, or expected results

  • Issues reported after the 30-day eligibility window